Dispatch & Request Queue Settings

Configure automated customer timeout thresholds, Queue Board transitions, and rider broadcast parameters.

Customer Request Match Timeout (Before Queued)

How long the system attempts direct matching before automatically placing the order on the public Rider Queue Board.

2 min (120s)

120s

Quick Presets:

Rider Queue Broadcast & Notification Radius

When a request times out into the queue, instant push alerts and audio pings are dispatched to active riders within this radius.

5 km

Operational Policies & Auto-Fallback

Auto-Queue Board Feature

Automatically move timed-out requests to the public rider queue board without cancelling the order.

QAREEB Express Backup Fleet Guarantee Threshold

If an order sits in the Queued Board beyond this period, guarantee commercial fleet handover with platform subsidy.

sec

Platform Subsidy per Express Fallback Order

QAREEB covers this voucher subsidy to ensure contracted partners earn guaranteed rates without overcharging the customer.

Rs.

Customer Request Lifecycle with Current Settings

Visual progression of an order submitted by a customer under the current configured thresholds:

0s — 120s

Tier 1: Direct Commuter Match

System evaluates active drivers traveling along the same corridor (30% Route + 20% Detour + 15% Time).

At 120s (TIMEOUT TRIGGER)

⚡ Request Automatically Moves to Queued Board

Order status changes to QueuedOnBoard. Real-time notification broadcast dispatched to all riders within 5 km. All riders can view the queued request, chat with the customer, and accept the order directly.

120s — 300s

Open Community Board Acceptance Window

Any commuter or partner rider can claim the job with 1 click from their mobile Queued Board.

Beyond 300s (5 min)

QAREEB Express Backup Fleet Guarantee

Automated assignment to high-priority contracted commercial rider with Rs. 50 company subsidy.